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A horizontal zipper, partially unzipped from the left, with blue teeth and slider resembles a virtual receptionist—its pull angled upward on the right side, while the rest of the zipper remains closed.
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Your Business Calls Professionally Managed

With Abby Connect’s app and portal, detailed caller data is at your fingertips. Access your customer communications anytime, anywhere. Experience the cutting-edge technology that elevates Abby’s receptionist services.

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FEATURES

Instant Access to Call Data and Insights

Your calls, your way.

Open the AbbyGO mobile app or portal to a dynamic dashboard containing key details:

Minutes Usage: Receptionist minutes are tracked monthly, giving you transparency to make informed business decisions.

Call Volume: Activity graph provides daily insights into call types and volume.

Recent Activity: Graph and list view show all recent caller activities, which can be filtered using the Global Search feature.

One-click Availability updates: Toggle your status on when “Available” or off when “Unavailable” to take calls. Set custom status templates to save time, such as “Out of Office for Lunch” template.

Get a clear, at-a-glance snapshot of your account in seconds.

A man smiles while using his smartphone. A pop-up reads, “Get a clear, at-a-glance snapshot of your account in seconds with the AbbyGo app.” Below, a dashboard and a mobile app screen display account data and charts.
A laptop screen displays the AbbyGo app call management dashboard with a highlighted note saying, In the Call Details panel, you can provide ratings and feedback to further enhance your service. Purple and pink accents frame the image.

Every Call, Every Detail

Stay informed, follow up with ease, and never miss a crucial detail.

With Abby’s Call Details feature, you get instant access to caller info:

AI-Generated Call Summaries: Access key details about your calls and spot trends at a glance.

AI Transcripts & Recordings: All calls are transcribed and recorded for you to review when your schedule allows.

AI-Generated Customer Sentiment Score: Sentiment scores provide instant insight into caller emotions and tone. Identify at-risk clients and opportunities as well as recognize patterns and trends related to your business services.

Block Unwanted Callers: Blocking spam or unwanted calls saves you time and money. Use your minutes for real opportunities that grow your business.

Call Tagging: Call tags allow you to organize, track, and analyze calls for seamless follow-ups and better insights.

Tailor Your Call Handling Service

Take control and personalize your receptionist service with ease.

Easily customize your call-handling preferences in the Abby app and portal:

Set detailed call instructions

Add and manage contacts

Provide business FAQs

Update your availability anytime

Use status templates for quick updates

A woman talks on the phone while looking at a laptop. On the right, a computer screen displays software with the text: Access customer intel from receptionists called Abby Human Intelligence using the AbbyGo app.
A laptop and a smartphone display a business dashboard and notification settings screen in the AbbyGo app. A banner above reads, Your account manager can customize your notifications settings on your behalf.

Stay In the Know, Effortlessly

Always informed and in control, no matter where you are!

Get call notifications delivered straight to your inbox—daily, weekly, or monthly. Customize your alerts for:

Usage updates

Activity notifications

Call Details alerts

ABBY INTEGRATIONS

Bring Abby into Your Existing Workflow

We make running your business easier than ever! With custom-built integrations, your calls and customer insights can seamlessly sync with your existing workflows. Stay connected the easy way…the Abby way.

Salesforce logo - integrates with Abby Connect for CRM and sales automation
Clio Grow logo - integrates with Abby Connect for legal client intake and CRM
Lawmatics logo - integrates with Abby Connect for legal CRM and marketing automation
Hubspot Integration
Zapier logo - integrates with Abby Connect for workflow automation
Clio logo - integrates with Abby Connect for legal practice management
Clio logo - integrates with Abby Connect for legal practice management
Zapier logo - integrates with Abby Connect for workflow automation
Hubspot Integration
Lawmatics logo - integrates with Abby Connect for legal CRM and marketing automation
Clio Grow logo - integrates with Abby Connect for legal client intake and CRM
Salesforce logo - integrates with Abby Connect for CRM and sales automation
VIEW MORE INTEGRATIONS

TESTIMONIALS

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“Abby Connect’s mobile and desktop apps make managing our calls and messages so much easier. Whether I’m at my desk or on the go, I can see everything happening in real time. It’s streamlined our communication and saved us hours each week.”

Natalie C

Digital Marketing Firm

“The Abby Connect app gives me total peace of mind. I can quickly check my calls, messages, and chats anytime, anywhere — no more worrying about missing something important. It’s like having a receptionist in my pocket!“

Jessica N

Paralegal, Law Firm

“We love how simple and intuitive the Abby Connect dashboard is, both on desktop and mobile. It keeps our team organized and responsive, and the ability to listen to call recordings right from the app has been a game-changer for improving customer service.“

Ruth A

HR Services Company

STAY INFORMED

Our blog shares practical tips and industry insights to help you better serve your customers and manage your time.

Five illustrated people stand in a row holding up signs with different facial expressions, ranging from sad to happy, against a purple background with the “Abby Connect” logo in the corner.

Introducing Abby AI Sentiment Scores

Understanding How Sentiment Scores Help Improve Your Customer Service Do you ever wish you could...

Illustration of a person holding a giant pencil, standing next to an open laptop with long sheets of paper containing text. The background is purple with the Abby Connect logo in the top left corner.

Introducing Abby Artificial Intelligence Transcripts & Summaries

Every Abby customer talks to a real, live, trained receptionist. Our service is fundamentally human....

Illustration of four people at desks using laptops and computers, wearing headsets. In the background is a large thumbs-up symbol. The Abby Connect logo appears in the top left corner.

Introducing Abby Human Intelligence

What Is Abby Human Intelligence? Abby Connect is a human-first business. We’re dedicated to combining...

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FAQS

How do I log in to the app and/or portal?

Log into the Abby portal or app easily using your portal ID and password. If you’ve lost your portal/app password, use Password Reset on the portal. Your Username is the email address you use for your Abby Connect account. You can also contact your Account Manager if you’re having trouble.

Yes, Abby offers a global search function that allows you to search for specific calls, callers, and other call details.

Yes! You can follow up with your callers without ever leaving the app. Call or text at your convenience.

Abby is always working to ensure our portal and app meet our clients’ needs. New features are added monthly. We will notify you through email of updates.

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Professional Receptionists. Cutting-Edge Technology.

Experience the Abby difference. Call us now or get started today to elevate your customer service!

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The image shows the Abby Connect logo, with the word Abby in large blue letters above the word CONNECT in smaller blue letters, and a curved line beneath Abby.
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